• Secure Cloud SLA

    With most providers, Four Nines is the goal and you only achieve real remediation at Two Nines (AKA: 99% or 1.68 hours downtime) and that only if you apply for service credits and you document the outages to the satisfaction of the provider!
    VMsources offers an unparalleled SLA which is more client-centric than any other SLA offered by a Cloud Compute provider, including the Big Cloud!
    VMsources sets our standards higher for your Secure Cloud Compute and DRaaS workloads: Five nines is our goal, and you will receive automatic remediation credit for your next month billing cycle for any availability less than that!
     
    Availability % Level Downtime per Month VMsources Remediation/Credit Big Cloud Remediation/Credit
    Below 95% One Nine Greater than 432 minutes 100% of monthly charges 30% of monthly charges
    Below 99.9% Two Nines Greater than 43.83 minutes 100% of monthly charges 10% of monthly charges
    99.9% Three Nines 43.83 minutes 50% of monthly charges 10% of monthly charges
    99.95% Three Nines + 21.92 minutes 25% of monthly charges 10% of monthly charges
    99.99% Four Nines 4.38 minutes 10% of monthly charges No Credit
    99.999% Five Nines 26.30 seconds Goal  

    VMsources Secure Cloud SLA applies to (scope) outages related to cloud infrastructure including Compute, Storage and Network components of your Secure Cloud. Reasonable maintenance to be performed during mutually-agreed upon maintenance windows and outside of production hours, will not be factored into downtime calculations and will not result in remediation.

    Downtime that is the result of client-initiated Change Management, where that Change Management request was correctly implemented by VMsources will not be factored into Downtime.

    Services provided by vendors outside the scope of the Secure Cloud SLA, such as ISP and Hosting facility, are covered directly by those vendors SLA, and remediation/credit will be provided as a direct pass-through from the vendor where and when justified.

    VMsources bills in advance for Secure Cloud, and any remediation/credit due will be automatically applied to the next months invoice. If you think that you are due remediation/credit for outages that are on your invoice, please call for an adjustment.

     

  • Data Center Compliance

    Coresite Data Center ComplianceYour Organization needs and likely requires meaningful Auditing and Compliance Reporting for your Information Systems and Information Technology deployments.  

    But are you making that happen?  And why is a robust auditing and compliance practice one of the most sought-after but least-attained goals?  

    Our approach is to make compliance assurance and auditing reporting easy.  All of our Cloud Solutions include 100% adherence to the latest standards and practices.

    VMsources first attained compliance with AICPA SOC 1 and SOC 2 in 2014. Since that time, we have continually added compliance and auditing standards through our partnership with CoreSite. As of 2021, we are pleased to announce full compliance with the highest standards in Data Center Compliance, Certification and Security.
    • If you utilize any of our DRaaS /  Business Continuity Solutions, you have the assurance that your data is priotected by the highest ndustry standard compliance requirements.
    • When you migrate active workloads to our Secure Cloud, they automatically become part of our Auditing and Compliance and DRaaS /  Business Continuity Solutions is protected as well!


    VMsources Coresite AICPA SOC1 2SOC 1 Type 2 and SOC 2 Type 2

    Each year, an external auditing firm completes System and Organization Controls (SOC) 1 Type 2 and SOC 2 Type 2 reviews of our data center facilities. The reports provide our customers with the assurance of corporate controls, including security and environmental compliance, and validation of CoreSite's commitment to the most stringent standards of excellence in our data center operations.

    SOC 1 and SOC 2 are attestation standards issued by the American Institute of Certified Public Accountants (AICPA). The SOC 1 report is intended to meet the needs of user entities’ management and auditors as they evaluate the effect of a service organization’s controls on the user entity’s financial statement assertions. The SOC 2 report is intended to meet the needs of a broad range of users that need to understand internal control at a service organization as it relates to security, availability, processing integrity, confidentiality, and privacy. CoreSite’s SOC 2 reports include the security and availability Trust Services categories.
     

     

    VMsources Coresite ISO27001ISO 27001

    CoreSite has achieved the International Organization for Standardization certification (ISO 27001) covering both corporate policies and procedures, as well as those of all our operating data centers. The ISO/IEC 27001:2013 certification is one of the most stringent certifications for information security controls, and confirms the information security controls and other forms of risk treatment are in place to detect and defend against potential data system vulnerabilities. This prestigious, internationally-recognized certification reflects our commitment to provide CoreSite customers around the globe with secure, reliable, and high-performance data center colocation hosting solutions.
     

     

    VMsources Coresite NIST 800 53NIST 800-53

    Each year, an independent Third Party Assessment Organization (3PAO) firm completes an external assessment to validate CoreSite’s strict adherence to the National Institute of Standards and Technology Publication Series 800-53 (NIST 800-53) high-impact baseline controls and additional Federal Risk and Authorization Management Program (FedRAMP) requirements. The scope of CoreSite’s assessment includes a subset of control families applicable to colocation services at our data center facilities. The utilization of the high-impact baseline controls for NIST 800-53 reflects CoreSite’s commitment to successfully delivering the most rigorous compliance standards to support our customers’ Federal Information Security Management Act (FISMA) and FedRAMP compliance efforts.

    NIST 800-53 is a publication that recommends security controls for federal information systems and organizations. NIST 800-53 is published by the National Institute of Standards and Technology which creates and promotes the standards used by federal agencies to implement FISMA and manage other programs designed to protect information and promote information security.
     

     

    VMsources Coresite PCI DSS CompliantPCI DSS

    Each year, a Quality Service Assessor (QSA) completes an external assessment to validate CoreSite’s compliance with the Payment Card Industry (PCI) Data Security Standard (DSS) as a “Level 1” service provider for our colocation services. The scope of CoreSite’s assessment includes physical security and related policies at our data center facilities.

    The PCI DSS is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. As a provider of data center colocation services, CoreSite has proactively met the relevant requirements for its business in support of the PCI compliance needs of its customers.
     

     

    VMsources Coresite HIPAAHIPAA

    HIPAA requires that covered entities take strong measures to protect the privacy and security of electronic protected health information (ePHI). By attaining HIPAA validation through an external attestation, CoreSite provides assurance to healthcare providers and other related enterprises that its national platform of multi-tenant data centers conforms to a high standard of data security and provides a secure environment for customers’ sensitive and confidential data.

    The validation asserts that the information security program governing the colocation services implements applicable control guidance in the HIPAA Security Rule and the Health Information Technology for Economic and Clinical Health Act (HITECH) Breach Notification requirements.
     

  • Meaningful SLA

    VMsources Meaningful SLACan you rely on your vendors to honor their Service-Level Agreements to the letter?  Or do you often encounter resistance and hedging when initiating an SLA claim?

    We think SLAs should be easy to understand, and even easier to remediate.  That's why we offer an unparalleled SLA, which we guarantee is more client-centric than any other SLA offered by any Cloud Compute provider--including the Big Cloud!

    With most providers, Four Nines is the goal and you only achieve real remediation at Two Nines (AKA: 99% or 1.68 hours downtime) and even when it's obvious, you still have to apply for service credits, which require you document the outages to the never-fulfillable satisfaction of the provider!.

    We set our standards higher!  For all your vCloud Compute and DRaaS workloads Five nines is our goal, and you will receive automatic remediation credit for your next month billing cycle for any availability less than that!


    Availability % Level Downtime per Month VMsources Remediation/Credit Big Cloud Remediation/Credit
    Below 95% One Nine Greater than 432 minutes 100% of monthly charges 30% of monthly charges
    Below 99.9% Two Nines Greater than 43.83 minutes 100% of monthly charges 10% of monthly charges
    99.9% Three Nines 43.83 minutes 50% of monthly charges 10% of monthly charges
    99.95% Three Nines + 21.92 minutes 25% of monthly charges 10% of monthly charges
    99.99% Four Nines 4.38 minutes 10% of monthly charges No Credit
    99.999% Five Nines 26.30 seconds Goal  

    Our Secure Cloud SLA applies to (scope) outages related to cloud infrastructure including Compute, Storage and Network components of your vCloud. Reasonable maintenance to be performed during mutually-agreed upon maintenance windows and outside of production hours, will not be factored into downtime calculations and will not result in remediation.

    NOTE: Downtime that is the result of client-initiated Change Management, where that Change Management request was correctly implemented by VMsources will not be factored into Downtime.

    NOTE: Services provided by vendors outside the scope of the vCloud SLA, such as ISP and Hosting facility, are covered directly by those vendors SLA, and remediation/credit will be provided as a direct pass-through from the vendor where and when justified.

     

  • 90 Days Free

    VMsources Cloud 90 Days Free TrialOrganizations need to enjoy complete trust with their vendors. We are so confident in the quality of our services that we are making a bold offer: 90 Days Free! Simply contact us for a quote and we'll get you set-up with 2160 hours of free services, including all of the Concierge support and assistance from the VMsources Team that we include for all of our clients.

    Free DRaaS:

    Begin Replication of your VMware or Hyper-V Virtual Machines to either either of our Secure Cloud Data Centers: US-WEST (SV4) or US-EAST (VA1) and have your mission-critical data protected in as little as a week, ready to fail-over at a moments notice.

    Free Offsite Backup:

    Gain immediate compliance with the 3-2-1 Backup Rule and get a Certificate of Compliance for your Insurance Providers, as well as peace-of-mind that your data is protected in an Immutable Cloud Repository.

    Free Secure Cloud

    Migrate to either of our Secure Cloud Data Centers: US-WEST (SV4) or US-EAST (VA1) to achieve immediate Compliance and blazing performance, not to mention Concierge support from the VMsources team!

    Terms & Conditions:
    90 Days Free offer is valid for: up to 50 Virtual Machines/Workloads and 20TB of protected data, for the following services or combination of services: Offsite Backup, DRaaS, Secure Cloud.  Offer is valid with a minimum committment of 12 months.
     
    Request a Free Trial
     

  • Managed Backups with Veeam Cloud Connect

     

  • Disaster Recovery DRaaS Overview

    DRaaS to VMsources Secure CloudDisaster Recovery as a Service DRaaS is a combination of Service Levels designed to offer comprehensive protection for your Organization through any concievable event. VMsources can have your entire IT infrastructure protected in less than a week!  Give us a call and we'll schedule you right away! 

    1. Onsite Incrimental Backup facilitates fast administrative restores
    2. Offsite Backup protects your data outside your Organizational Active Directory and keeps it safe from Ransomware
    3. DRaaS Replication provides a ready-to-power-on Replica VM of all your mission-critical systems, which keeps Recovery Time Objective (RTO) as low as possible

    Our DRaaS Secure Cloud is designed from the ground up to provide the highest level of Business Continuity attainable anywhere, and with one important goal: to protect your data. From best-of-breed servers to fully redundant infrastructure, VMsources SecureCloud provides effective, verifiable Disaster Recovery solutions customized to suit our clients specific needs, including our famous Concierge Service at no extra charge.

    Network Bubble

    One of the most important aspects of VMsources' Disaster Recovery is our ability to exactly replicate your entire production network. Our disaster recovery plans allow you to run all of your protected servers and desktops as they are, without changing IP addresses relative to one and other.

    • VMsources VPN appliance insures efficient and secure transmission of data over any internet connection.
    • VMsources has disk-based solutions with FedEX – no bandwidth required!
    • VMsources partners directly with Veeam so we can utilize their replication technology which features inline compression and deduplication so you get faster R.T.O. and reduced bandwidth consumption!

    With all of the resources we already have in place, and all of the processes we have licensed and mastered; we could literally, seed the data today [2] and by tomorrow night you would have a White Glove Disaster Recovery plan in place!

    Here’s how Disaster Recovery works:

    1. We will create a Guaranteed TCO quote for your DRaaS Protection.
    2. We create a secure IPsec VPN connection from your location to our datacenter.
    3. VMsources Business Continuity specialists work with your Admins to Seed of all of your Organizations mission-critical systems to our Secure Cloud.
    4. We establish scheduled replication with Veeam Backup and Replication.
    5. We create a DR Plan, customized to your Organization and provide comprehensive training on how to run or test your DR plan.
    6. We help you test your DR plan, and provide documentation of the successful test.
    7. In the event of an actual disaster, your protected Servers/VMs/Computers will power up relative to one and other, just as they are set up to be – no IP reconfiguration on the servers themselves!
    8. VMsources can help you update your public DNS, or we can help you automate the process of updating DNS in the event of a disaster.

    Technical Advantages 

    • 10 Gigabit Port on a dedicated fiber loopVMsources DRaaS Cloud 
      • 100% optical connection to the Internet Backbone
      • 42 ms. Intra-USA latency (Guaranteed by Cogent SLA)
      • 99.9995% Uptime
    • Unique, isolated and firewalled network(s)
      • Port forwarding configured & tested in advance

    Geographic Advantages

    • Nationwide Compute and DRaaS nodes.
    • Tier 4 Datacenter
    • 100% Facility SLA

    Service Advantages

    • VMsources will create the VPN (equivalent to MPLS) and guarantee latency/throughput
    • We will assist with initial replication – “seeding”
    • VMsources will monitor/maintain DR side of the house
     

  • Secure Cloud Powered by VMware

    VMsources Secure VMware Cloud

    Cloud Computing and Cloud Infrastructure are essential components of your business success.  But are your cloud resources positioned to give you the best performance and provide your IT Staff and Users the most reliability? 

    Our Cloud Solutions will bring you the total peace of mind you need! 

    Migrate from legacy IT Infrastructure or repatriate from out-of-control Big Cloud to your own Secure Cloud powered by VMware vCloud®, hosted at CoreSite Data Centers across the United States.

    And only VMsources will give you a guaranteed 36-month Total Cost of Ownership (TCO), and best of all it's about half the cost of Amazon and the other Big Clouds!

    • You get the security you require in a true Secure Cloud powered by VMware
    • Never worry about malicious workloads running on the same LAN as your most sensitive data
    • You can have as much or as little control as you want
    • About half the cost of Amazon and other Big Clouds
    • Compare for yourself at: https://calculator.s3.amazonaws.com/index.html
      Fixed and guaranteed 24 and 36-month TCO (No Big Cloud will do that for you)
      • No overage or surcharges ever
    • Control the ever-increasing cost of IT
    • Fully Managed Secure Cloud
    • Our VCP Cloud consultants will manage the migration process every step of the way
    • We’ll make sure updates and security patches are applied based on policy

    Get out of the hardware business once and for all by moving to the Cloud,and never have to worry about servers, security, internet, power, or upgrades ever again! If your cluster is aging and you are considering hardware refresh, you may want to consider moving to one of our dedicated clusters.

    ‘The Cloud’ has become a buzzword for executives and investors alike. Migrating to one of our Dedicated Clusters can satisfy auditors, managers and investors, without sacrificing one iota of control or compromising security!

    Powered by VMware vSAN         VMware Professional Cloud Provider

     

    Use Case for VMware vCloud:

    • Migrate to The Cloud
      • Gain compliance: ISO 27001, PCI DSS, HIPAA, AICPA SOC & SOC 2 and more...
    • Repatriate workloads from the Big Cloud
      • Take control of out-of-control Big Cloud costs with a guaranteed TCO up to 100% Compute utilization of your vCloud
    • Hardware Refresh
      • Replace aging Servers, SANs and Networking equipment then NEVER have to worry about hardware or maintenance contracts EVER AGAIN!
    • Reclaim datacenter space
      • Server “closets,” entire rooms, and even full datacenters can be decommissioned
    • Solve power issues completely
      • Fully redundant Data Center power systems with guaranteed “five nines” (99.999%) uptime
    • Eliminate separate HVAC Equipment
      • Servers need their own air conditioning, usually maintained at a separate and additional cost.
    • Increase Internet bandwidth for a fraction of what it costs at your site
      • We offer 10Gbps Internet port at no extra cost!
    • Eliminate VMware licensing and costly renewals
     

  • Fully Managed Cloud Migration

    VMsources Fully Managed Cloud MigrationAre you hosting your own on-site IT Infrastructure and feel as though it's a never-ending battle of increasing costs and countless problems?  Want something much better?

    With our Secure Cloud, you can forget about managing hardware, firmware, VMware vSphere and storage, and turn your attention to higher value projects!

    VMsources Secure Cloud is now located in both the US-EAST and US-WEST compute zones allowing us to provide geographic low-latency and rapid DRaaS failover, all with guaranteed TCO and a 5 Nines SLA. Furthermore, you don’t need to choose just one zone, services can run concurrently on US-WEST and US-EAST.

    VMsources Secure Cloud has two major advantages you will not find in the Big Cloud: Rapid Service Response and Guaranteed TCO. VMsources is already known for our unbeatable service and our guaranteed TCO means that you will know what your Cloud will cost for the life of the contract, and if you grow, you will know what that will cost as well!

    Few organizations actually prepare or receive a true Roadmap to the Cloud before beginning a migration. As a result, Big Clouds end up costing hundreds of percent more than anticipated.

    Let VMsources create a free  Roadmap to our Secure Cloud, detailing every step along the way along with the results you will achieve when you arrive. Will be sure to assess your current systems for readiness, create and implement a fully managed migration plan, and then test and validate your systems before going into production with a guaranteed 36 month TCO! 

    Plan for the future of ITSM in your orginization with a free Roadmap to the VMware vCloud.
    1. Cloud Readyness Assessment (Current systems, networking and Security)
    2. SLA requirements analysis
    3. Accurate quote and guaranteed TCO for your environment on our VMware vCloud
    4. Detailed Migration plan (that VMsources will manage fully if you chose our vCloud)
    5. Testing and Validation of your systems in the Cloud and proior to production
    6. Full transition to the VMware vCloud for production workload.